Walking Alongside Emotionally Volatile People

In this audio talk, Winston Smith offers practical wisdom for engaging with people who experience intense or unpredictable emotions—whether due to a psychiatric diagnosis or simply a short temper. Listeners will learn how to respond to emotional volatility with empathy, clarity, and love, even when feeling personally attacked or confused. Drawing from real-life counseling experiences, Smith equips caregivers to hear the deeper message behind strong emotions, address shame and guilt, and avoid quick correction or dismissal. Instead, he encourages a calm, hopeful presence that affirms what’s true, challenges black-and-white thinking, and helps individuals better understand themselves and their situation.