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Contact CCEF

Customer service & other departments

Departmental Requests

Do you want to contact intake, ask a question about our courses, or learn more about copyright permissions? Find contact information below.

Contact Customer Service

Have a question for Customer Service? Check out our Frequently Asked Questions below. If you don't find what you're looking for, fill out the contact form on this page, and a Customer Service Representative will be in touch.

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(800) 318-2186


Mailing Address

1803 E Willow Grove Ave
Glenside, PA 19038

Customer Service FAQs

Order Questions

What is your returns and refund policy?
I just purchased digital content. How do I access it?
How do I download my purchases from my CCEF user account?
What should I do if my payment was declined?

User Account Questions

How do I create a user account?
How do I access my user account?

JBC Subscription Questions

I'm already a JBC subscriber. Why is the website asking me to pay for an article?
Can I switch my JBC subscription format (from print to digital or digital to print) after I purchase it?
How can I cancel my JBC subscription?

Other Questions

May I post my content on the CCEF website or social media channels?
I have questions about your minibooks.

Join Our Mailing List

Receive ministry updates in your mailbox a few times a year.

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