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Christian Counseling & Educational Foundation

Customer Service FAQ

Customer Service FAQ

How do I create a personal user account?
How do I search the JBC Archive?
  • Windows computers search only what is currently in view based on the folder structure the customer sees, so your search will be more fruitful if you open a specific Volume of the JBC and then search for your topic of interest in the search bar.
  • We suggest using the Excel Index that is listed at the bottom of the file list, then click the “find and search icon” to search the document by topic in order to find an article reference that might discuss that topic.
  • Otherwise, the best option for windows users, is to use the search button on the CCEF website, where you can enter the topic of interest, find the JBC articles that reference this topic in the “search results”, and then take the Volume and Issue numbers provided to return to archive on “my computer” to locate the article.
  • Mac computers will search the complete folder by topic from the search bar
  • Any PDF Reader will open these Archive files
    • For Windows, the standard is Adobe Reader
    • For Mac, the standard is Preview (short-cut: click on/highlight article file, then press space bar to view, press space bar again to exit/minimize)
How do I download audio from my ccef.org account?

If you purchased individual sessions:

  • After purchasing your download you’ll be brought to the “Order Completion Page”
  • To access your files click on the “click here to access your downloads” link and then it should bring you to your profile.
  • Your purchases will be listed from top to bottom with your most recent purchase on top.
  • Simply click the link that has “mp3” on the end of it and your file should begin downloading.

If you’re on a Mac then:

  • Open up “Finder”
  • Check your “Downloads” folder
  • Double click on your file and then it should open up in iTunes

If you’re on a PC then:

  • Open up “My Computer”
  • Open your “Downloads” folder
  • Right click on the file and open it up in Windows Media Player (or iTunes is you use that media player)
  • If you would like to listen to it on an iPad, iPhone or iPod, you are still going to have to complete the steps above on a computer and then sync your iPad to your iTunes library.
  • Once you have moved your download to iTunes, then you can plug your iPad, iPhone, or iPod into your computer’s USB drive.
  • After you adjust the syncing options in iTunes to your specific device, then you will be able to click “Sync” and your audio will be transferred over.

If you purchased the Zipped conference audio files:

If you’re on a Mac then:

  • Open up “Finder”
  • Check your “Downloads” folder
  • Double click on the zipped file and then it should automatically unzip the folder.
  • Hover over the folder, click to pick it up, and then drop it into the iTunes application.

If you’re on a PC then:

  • Open up “My Computer”
  • Open your “Downloads” folder
  • Right click on the unzipped file and choose “unzip”.
  • Right click on the unzipped folder and open it up in Windows Media Player (or iTunes if you use it)

• If you would like to listen to it on an iPad or iPod, you are still going to have to complete the steps above on a computer and then sync your iPad to your iTunes library.

How do I download JBC articles?

How to access articles:

  • Individual articles
    • After purchasing your download you’ll be brought to the “Order Completion Page”
    • To access your files click on the “click here to access your downloads” link and then it should bring you to your profile.
    • Your purchases will be listed from top to bottom with your most recent purchase on top.
    • Simply click the link that has “pdf” on the end of it and your file should begin downloading.

If you’re on a Mac then:

  • Open up “Finder”
  • Check your “Downloads” folder
  • Double click on your file and then it should open up in Preview

If you’re on a PC then:

  • Open up “My Computer”
  • Open your “Downloads” folder
  • Right click on the file and open it up in Adobe Reader (if you don’t have Adobe reader then you can download it for free here)

Zipped articles

If you’re on a Mac then:

  • Open up “Finder”
  • Check your “Downloads” folder
  • Double click on the zipped file and then it should automatically unzip the folder.
  • Double click on your file and then it should open up in Preview

If you’re on a PC then:

  • Open up “My Computer”
  • Open your “Downloads” folder
  • Right click on the unzipped file and choose “unzip”.
  • Right click on the file and open it up in Adobe Reader (if you don’t have Adobe reader then you can download it for free here)
  • If you would like to read your articles on an iPad, then you will still need to complete the steps above on a computer. You will also have to download a third party app.
  • The iPad itself does not have a pdf viewer but there are ways around this through free third party apps such as Dropbox. You can find more information by clicking on the link.
  • You will be able to upload your articles from your computer to the online Dropbox website.
  • Then you will be able to access the article through the iPad app.
How do I access my account?

You can access your ccef.org account by clicking the “Log in” link in the bottom right of any page. You can also access your account by navigating directly to www.ccef.org/login

How do I change my password?

You can change your password by logging into your account and clicking the “edit” button in the account menu.

If you have forgotten your account password, you can reset it by navigating to www.ccef.org/login, Hit the Forgot password button. You will be prompted to provide your email. Once you enter your email you will receive a one time login link. This will allow you to change your ccef.org password.

What should I do if my payment was declined?

Here are steps you can take to resolve payment issues:

  • Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available or credit limit. Your bank may require your verbal authorization to proceed with a transaction.
  • Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.
  • Contact your bank about payment authorizations and reserved funds. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.
  • Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date?
  • Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card.